AC easy compliance

Refund Policy

Refunds Policy for AC Easy App

Effective Date: 03-07-23
Introduction
This Refunds Policy (“Policy”) applies to all users (“User” or “you”) of the AC Easy app (“App”) provided by [Company Name] (“we,” “us,” or “our”). This Policy outlines the terms and conditions for requesting and receiving refunds for any purchases made through the App. By using the App, you agree to comply with this Policy.

Refunds Eligibility
2.1. Applicable Laws
This Policy is designed to be in compliance with the laws of the United Kingdom, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

2.2. Types of Purchases
Refunds may be requested for purchases made through the App, including but not limited to subscriptions, in-app purchases, or any other digital content available for purchase.

2.3. Eligibility Criteria
To be eligible for a refund, the following conditions must be met:

(a) The request for a refund must be made within 14 days from the date of purchase.
(b) The purchased item has not been substantially used or consumed.
(c) The purchased item is not personalized or customized to the extent that it cannot be resold.
(d) The purchased item is not a service that has been fully performed before the refund request.
(e) The refund request must be made by the original purchaser or the authorized account holder.

How to Request a Refund
3.1. Contact Information
To request a refund, please contact our customer support team using the contact details provided on the App or our website.

3.2. Required Information
To process your refund request, please provide the following information:

(a) Your full name.
(b) Your contact details, including email address and phone number.
(c) The purchase details, including the transaction ID, date of purchase, and item description.
(d) The reason for your refund request.

Refund Process
4.1. Evaluation
Upon receiving your refund request, we will evaluate its eligibility based on the conditions mentioned in Section 2.3. We reserve the right to request additional information or documentation to support your refund request.

4.2. Refund Approval
If your refund request meets the eligibility criteria, we will approve the refund and process it within a reasonable time frame. Refunds will be issued using the same payment method used for the original purchase.

4.3. Non-Refundable Items
Certain items or circumstances may be exempt from refunds, such as:

(a) Subscriptions or in-app purchases already consumed or used in part.
(b) Personalized or customized items.
(c) Services that have been fully performed.
(d) Items purchased from third-party providers not directly affiliated with our App.

Modifications to the Refunds Policy
We reserve the right to modify, update, or amend this Refunds Policy at any time without prior notice. The revised Policy will be effective upon its publication on the App or our website. Your continued use of the App following any changes to this Policy constitutes your acceptance of the modified terms.

Contact Us
If you have any questions, concerns, or requests regarding this Refunds Policy, please contact our customer support team using the contact information provided on the App or our website.

Please note that this Refunds Policy is provided for informational purposes only and does not constitute legal advice. For specific legal advice regarding refunds, you should consult with a qualified legal professional.